Every guest request, handled.
Guests scan the code in their room and ask for towels, a fix, dinner or a taxi. It goes straight to the team that does it — on a live inbox and WhatsApp, with a clock — until it's done. No app for guests. No phone calls for reception.
- ✓ Free until you go live
- ✓ From ₹74 per room a month
- ✓ Set up in one sitting
to be a guest here
A towel request shouldn't take four people.
Most hotels run guest requests through the phone at reception. It works until the desk is busy — which is exactly when guests need things.
- 1Guest calls reception…and waits, because someone is checking in.
- 2Reception writes it downOn a pad, a sticky note, or not at all.
- 3Reception calls housekeepingOr drops it in a WhatsApp group with forty other messages.
- 4Nobody closes the loopThe guest calls again — or mentions it in the review.
- 1Guest scans the card in the roomTaps “Extra towels × 2”. No app, no call.
- 2Housekeeping gets it, straight awayIn the Cozyva inbox and on their WhatsApp, with a 15-minute clock.
- 3Priya taps “On it”The guest's screen says it's on its way.
- 4Done — and the guest says “All good”Or tells you what wasn't, while they're still in the hotel.
What changes on day one.
The front desk stops being a switchboard.
Guests ask from their phone in a few taps. Each service is routed to the department that does it — so reception isn't relaying towel requests while checking people in.
Nothing gets forgotten.
Every request has an owner and a response target. Late ones turn red and rise to the top of the inbox. If a WhatsApp copy fails, the request is held and flagged — never lost.
In-room dining guests can actually order.
Your menu on their phone, orders straight to the kitchen. Upload a PDF to start — you check every line first. Prices lock when an order is placed; sold-out is instant.
Know how each team is really doing.
Response times by department, what guests ask for and when, and feedback you can trust because it's tied to the request it's about. (Figures above are an illustration.)
One inbox for the whole hotel.
Every request with its room, its team and its clock. Late ones float to the top; a WhatsApp copy that didn't arrive is held here, never lost. This is the real screen — not a mock-up.
Live in one sitting. No hardware.
Start setting up- 1Create your account
Your name, your hotel, how many rooms. You land straight in setup.
- 2Add your rooms
Type “101–140” and you have 40 rooms, each with its own code.
- 3Pick your services
Choose from a catalogue of 19 — towels to airport transfers — each already routed to a department.
- 4Print and go live
Print the cards, four to a page, and switch on. Billing starts that day.
Your hotel's name. Not ours.
Guests see your colours, your fonts and your welcome line. Cozyva checks every combination is readable before you can save it — and never shows its own name to a guest.
Per room, per month.
Basic is ₹99 and Connect is ₹299 per room a month at list price, excluding GST. Bigger hotels pay less per room, automatically.
- 1–25List price
- 26–10010% off
- 101–25020% off
- 251+25% off
Nothing to pay while you set up. Change rooms or plan any time — it applies from your next invoice.
Start freeGuest web app in your brand, inbox and dashboard, live status for guests, menus and in-room ordering, roles, audit log and printable QR cards.
Everything in Basic, plus WhatsApp copies of every request to reception and to the head of the department that handles it, and alerts when a number stops delivering.
Questions hotels ask.
Something else? Ask us.
Do guests need to download anything?
No. The code in the room opens a web page in the phone's browser. It carries your hotel's name, colours and fonts — never Cozyva's.
What happens if WhatsApp doesn't deliver?
Every request is saved in Cozyva first; WhatsApp only gets a copy. If a copy fails, the request is held at the top of your inbox and flagged. It's never lost and never closed on its own.
Do we need WhatsApp at all?
No. On Basic, requests arrive in the Cozyva inbox and on the dashboard. Connect adds WhatsApp copies: every request to reception, and each department's requests to its head.
Can housekeeping see the kitchen's orders?
No. Operational staff only see requests for the departments they're in. Admins see everything and set up rooms, services, menus and the team.
How does in-room dining work?
Upload your menu as a PDF. We read it, flag anything unclear, and you check every line before guests see it. Prices lock when an order is placed, and marking a dish sold out reaches guests at once.
When do we start paying?
When you go live. Setting up is free. You pay per room per month, bigger hotels pay less per room automatically, and plan or room changes apply from your next invoice.
Can Cozyva read our guests' messages?
No. Our support team can only see your setup when you approve a request, for a limited time and only the areas you allow. Guest conversations are never visible to us.